Customer comments
We value each client and worker feedback as an opportunity for improvement and mark of appreciation. Read our Google Reviews.
…about values
Pinkcollar has a dedicated core team that keeps getting stronger. They are able to work through complexity to balance the long term and short term. They know that in order for them to be successful, they need to find a financial model that works. They live for their mission, without being puffed up or condescending towards those who don't understand the issues yet. This is essential when dealing with issues that are politically sensitive such as migration. Being able to contribute to Pinkcollar, even in a limited role, is one of the achievements I take most pride in.
Knowledgeable, competent, friendly, efficient, highly professional. What more can I say? I can't recommend Pinkcollar highly enough.
Impeccable service! The Pinkcollar team is the epitome of professionalism and excellence. It was an absolute delight working with them. The process was clear, seamless and swift. The team was very responsive, professional and caring. I highly recommend working with Pinkcollar. It’s worth every Ringgit invested.
The most truthful and transparent agency. No pushy tactics, money / pricing talk whatsoever, just pure honesty and passion to do things the right way.
Excellent, professional, dynamic team and contemporary. Initially, I was doubtful that Pinkcollar could offer a more efficient way to obtain OEC, [as] no other traditional agencies could offer [it]. Turns out, it was done as advised. All above board.
Boss is also hands-on and present to support the team. Would give more than 5 ⭐
…about service
Pinkcollar Agency provided very reliable and professional service. They did very well in finding good matches in terms of work requirements, experience and skill set. The employee's resumes sent to us were very comprehensive and made the choosing process easier.
They also provided good guidelines on how to carry out an interviews, arrival checklist and guidance on immigration related procedures. There were a lot of information provided to us throughout which gave us further reassurance on this hiring process.
We are very satisfied with our helper. Overall, their services are definitely value for money. Highly recommended to anyone looking to employ foreign domestic workers in Malaysia.
The professionalism and responsiveness shown by the agency is commendable. The agency provides accurate and complete information and assists clients with high level efficiency. The staff are well versed with all the processes and guide their clients step by step. We highly recommend them to anyone seeking to hire domestic workers. By far the best agency we have worked with in Malaysia for domestic worker papers.
Pinkcollar worked very hard to ensure a successful match with our domestic helper. From the beginning of the process to her arrival, they were thorough and ensured that we were kept up to date with the next steps.
They also work hard to ensure that there is transparency within the relationship of the employers and the helpers. We felt that they truly had the interest and intentions of finding good employers for their helpers. They were very professional in their training programme to help settle families and helpers into homes.
Amidst the recent increase in cases of runaway domestic helpers, my wife and I struggled with the sense of futility and skepticism to how our interest as employers would be protected. The Pinkcollar Team restored our faith with their vision to provide a recruitment service emphasising on both employer and employee experience. They think long term. They take the recruitment process, including matching and selection, very seriously. Instead of trying to close the deal as soon as possible, they ensure that both parties meet each others' expectations and needs. They provide the employers ample support and guidance throughout the application process.
What sets Pinkcollar apart from other agencies I've engaged in is that their professionalism and empathy to customer needs are nothing less than impressive and reassuring.
I started working with Pinkcollar, just before the pandemic hit. Immediately, I was impressed with the professionalism of the team. On the first phone call, Zenna took the time to really understand our family, our needs and took it one step further and even took the time to understand my personality, to ensure that she was not only matching us up with someone who will fulfil the role of a domestic helper, but also to ensure that our personalities will match.
Our current helper, who was our second helper whom we interviewed and offered has been a great match for our family. I believe this is a result of the finite interview process of the domestic helpers and families in need done by PinkCollar. Overall, Pinkcollar’s professionalism, honesty and integrity has been the highlight of our experience working with them.
My helper was in the Philippines and got locked out with Malaysia’s first [Covid] lockdown. After issues with her agent at that time, we reached out to this agency to help. They were able to get approval and recently get my helper back - even arranged home quarantine. My helper, from one of the islands, was also very pleased with the support she received in the Philippines when she had to travel to Manila for medical tests and paper work processing during her country’s strict lockdown. She has repeated a few times how much better this agency and the agents are compared to her other agency. Win- win… a very happy employer and employee!
…about aftercare
Thank you for all that you have done. Many things are intangible. But I know the kind of unwritten and unseen effort you put into this. And I am grateful for your help.
A million thanks to Pinkcollar for your help and efforts during my application process to work in Malaysia. You have been incredibly helpful, guiding me through every single step. My expectations were surpassed with the level of attention, responsiveness, professionalism, care, and respect. Having your support was a great stress reliever.
I have finished my 2-year contract just this October and have signed a new 2-year contract again with the same employer. Very grateful indeed.
I hope more people can get to know about the existence of Pinkcollar and how wonderful they are in assisting clients to solve their maid issues instead of being cheated by various unknown agencies. I think they are really doing such a great job that I hope more agencies can be like them.
I have never seen any agency do “quality control” or after sales services like them! Good job 👍
❤
I love that they put effort in matching both employers & workers expectations. Our helper is exactly as described in her profile, which really helps since we have specific needs for our family. Highly recommend Pinkcollar for exceptional service and top notch communication that makes you feel you're in good hands. Thank you Pinkcollar, our family is forever grateful.
Before anything else, I would like to take this opportunity to express my heartfelt gratitude to Pinkcollar Agency and to its staff members. No words can express how thankful I am for your guidance from the very beginning of my application up to the processing of papers for my employment. Thank you very much for taking good care of me and for making me feel that I am safe and in good hands.
I just hope this agency will grow some more, they are very honest and transparent. Very clear and just... and the most beautiful thing about them is they never just give us employers; they make sure that we match with our employer based on our interests in life. I think this is really the biggest factor why this agency deserves some more.
Thank you so much for being my roof as I was squeezed by the storm... Thank you for the 3.5 years of having me under your agency. Five stars for everything. Love you all. Highly recommended agency with superb people.