Privacy Policy

Pinkcollar Data Privacy Policy 

Please read the following policy carefully to understand the policy and practices regarding how your personal information will be treated by Pinkcollar Employment Agency. This policy may from time to time be updated, revised, reposted and changed where Pinkcollar deems necessary.

Statement of Policy
Pinkcollar is committed to protecting the privacy, confidentiality and security of the personal information we hold by complying with the requirements of the Personal Data Protection Act with respect to the management of personal information. We are equally committed to ensuring that all our employees uphold these obligations. 

Collection of Information
Pinkcollar collects personal information from Employers and Applicants in order to provide recruitment services. Depending on the purposes of collection of personal information and the nature of the individuals, this information includes name, address, contact information, identification document, date of birth, place of birth, gender, nationality, occupation, marital status, employment history (including contact information of former employers/employees), background information, education, income, financial information, and other information that is not otherwise publicly available. This information can be obtained by phone, direct meetings, email and submitting information through our website. Pinkcollar takes your privacy and confidentiality seriously. We gather information to better understand our client’s needs and requests, to advertise candidate availability, publish job openings and to assist in the processing of visa applications for clients who engage us in services. We will not disclose any information to a third party for commercial purposes unless we have permission from you. We do also reserve the right to use any information collected for research purposes, provided we shall not disclose any private information in such research unless we first have permission from you.


For clarity, the purposes for which your personal information are used include:

  1. Internal assessment and potential candidate matching;
  2. To market job openings and potential candidates to attract correct employers and applicants;
  3. To conduct research on the domestic worker industry;
  4. To provide training to domestic workers;
  5. For submission of required information to relevant authorities when processing the employment application;
  6. To arrange for insurance for domestic workers; and
  7. For direct marketing (subject to your consent).

We would like to use your contact details to inform you of events and to deliver news, reports, market analyses, promotions, and other information, products and services relating to the domestic helper industry. 

Pinkcollar will not disclose personal information without your permission unless we are required to do so by law or we believe that such action is necessary to: comply with the law or applicable regulations; protect and defend our rights and property; or protect the personal safety or property of our users or the public. 

Disclosure and Transfer
Pinkcollar will keep your personal information confidential. Only authorised staff members of Pinkcollar and local or overseas partner agencies of Pinkcollar will have access on a "need-to-know" basis to and handle your personal information. To the extent necessary, Pinkcollar may disclose your personal information to the following parties in or outside Malaysia solely for the purposes set out in this policy:

  1. Potential employers of domestic workers and domestic workers whom use our service;
  2. Government authorities; and
  3. Domestic workers agencies.

 We may also disclose your personal information when authorised or required by law and in response to requests from law enforcement agencies, government departments or regulatory authorities.

We may also share your personal information within Pinkcollar and with third parties including our partner organisations and agencies and service providers, such as IT contractors, as necessary for any of the purposes as stated above. Where personal information is provided to third parties, the personal information will only be transferred to such third parties that are under a duty of confidentiality to Pinkcollar.

Other than to the parties and for the purposes set out in this policy, we will not disclose your personal information to any third party without your prior consent.

Retention, Access and Alteration of Data

Unless you give explicit consent for your personal information to be retained for a longer period or there is a subsisting reason that oblige us to retain your data for a longer period, we will not retain your personal information for longer than necessary.

You are entitled to request access to any personal information that we hold about you, and you can do this by contacting our Data Protection Officer at hello@hirepinkcollar.com. You may request that we correct the personal information that is inaccurate or out of date.

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